Privacy policy

1. Introduction

This Privacy Policy explains how ECOMELITE V LTD (“we”, “us”, “our”, or “the Company”) collects, uses, and protects personal data in connection with this website. We are committed to handling personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Scope of this policy

This policy applies to personal data collected through this corporate website only. Brands operated by the group maintain their own privacy policies on their respective websites, which apply to any purchases or accounts made with those brands.

3. Personal data we collect

This website is informational and does not provide products or services for sale. We collect personal data only when you actively choose to contact us.

Information you provide directly

• Your name and email address when you contact us by email.
• Any additional information you choose to include in your message.

Information collected automatically

• Basic technical information such as your browser type, device type, and approximate location, where this is collected by our hosting provider for security and service-delivery purposes.
• Information collected through cookies, as described in our Cookie Policy.

4. How we use personal data

We use personal data for the following purposes:

• To respond to enquiries and communications you send to us.
• To maintain the security and proper functioning of this website.
• To comply with legal and regulatory obligations applicable to us.

5. Lawful bases for processing

We rely on the following lawful bases under UK GDPR Article 6:

• Legitimate interests — to respond to your enquiries, operate the website, and maintain its security.
• Consent — for any non-essential cookies, where applicable.
• Legal obligation — where we are required to retain or disclose information under applicable law.

6. Sharing personal data

We do not sell personal data. We may share personal data with:

• Service providers acting on our behalf (for example, our website hosting and email providers), under written terms requiring them to handle data confidentially and securely.
• Professional advisers, including legal and accounting advisers, where necessary.
• Regulatory bodies, law enforcement, or other authorities where we are required to do so by law.

7. International transfers

Some of our service providers are based outside the United Kingdom. Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place — typically the UK International Data Transfer Agreement or Addendum, or transfers to countries with a UK adequacy decision.

8. Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Email correspondence is typically retained for up to 24 months from the date of last contact, after which it is deleted unless a longer retention period is required.

9. Your rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Request erasure of your personal data in certain circumstances.
• Object to or restrict our processing of your personal data.
• Request portability of your personal data.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at hello@ecomelitev.com. We will respond within one month.

10. Complaints

If you are not satisfied with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters. The ICO can be contacted at ico.org.uk.

11. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

12. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when it was most recently revised. We encourage you to review this page periodically.

13. Contact

For any questions about this Privacy Policy or our handling of personal data, please contact us at hello@ecomelitev.com or by post at our registered office address above.